Privacy Policy

Effective and Last Updated: September 23, 2026

Duran PMR LLC takes the privacy and security of your personal information seriously. This Privacy Policy explains how Duran PMR LLC ("Duran PMR," "we," "us," or "our") collects, uses, stores, and discloses information obtained through www.duranpmr.com (the "Website") and through our communications and services.

By using our Website or providing information to us, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of the Website.

For privacy-related questions or requests, contact us at duranpmrllc@gmail.com.

Information We Collect

We may collect information that you voluntarily provide when requesting an estimate, completing a contact form, scheduling an appointment, communicating with us, or hiring us for property maintenance or remodeling services.

This information may include:

• Your name
• Telephone number
• Email address
• Property or service address
• Project details and service preferences
• Appointment information
• Photos, videos, measurements, or other information concerning your property
• Communications between you and Duran PMR LLC
• Payment and transaction information
• Any other information you voluntarily provide

We may also automatically collect technical information when you visit our Website, including:

• Internet Protocol address
• Browser and device information
• Pages visited and actions taken
• Referring website or advertisement
• General location information
• Cookie and analytics information

How We Use Your Information

We may use the information we collect to:

• Respond to questions and estimate requests
• Schedule and confirm appointments
• Evaluate proposed remodeling or maintenance projects
• Prepare estimates, proposals, contracts, and invoices
• Provide property maintenance and remodeling services
• Process payments and maintain transaction records
• Communicate project updates
• Send requested service notifications
• Provide customer support
• Improve our Website, advertising, services, and business operations
• Maintain security and prevent fraud
• Meet legal, licensing, insurance, accounting, and regulatory obligations
• Establish, exercise, or defend legal claims

Call, Message, and Appointment Recording

Duran PMR LLC may use a recording or transcription platform, such as Rilla, for quality assurance, training, customer service, documentation, communication accuracy, and dispute resolution.

We will provide appropriate notice and obtain consent before recording a confidential telephone call, video call, or in-person appointment when required by applicable law. For in-person recordings, we may request verbal or written consent before recording begins.

If you do not wish to be recorded, please notify our representative before the recording begins. When reasonably available, we may offer an alternative method of communication or documentation.

Recordings and transcripts may contain your voice, image, project details, property information, and other information discussed during the communication. They may be accessed by authorized Duran PMR LLC personnel and service providers that assist us with recording, transcription, storage, customer management, or quality assurance.

We do not sell recordings or use them for unrelated third-party marketing.

Telephone, Email, and SMS Communications

When you provide your contact information and request communication from us, you authorize Duran PMR LLC to contact you regarding your inquiry, estimate, appointment, project, or requested services.

If you separately consent to receive promotional communications, we may contact you about offers or related services by telephone, email, or text message.

For SMS messages:

• Message frequency may vary.
• Message and data rates may apply.
• Reply STOP to unsubscribe from text messages.
• Reply HELP for assistance or email duranpmrllc@gmail.com.
• Consent to receive marketing calls or text messages is not a condition of purchasing goods or services.
• We do not sell or disclose mobile information to third parties or affiliates for their own marketing or promotional purposes.
• Mobile opt-in information and consent will not be shared with third parties for their own marketing purposes.

Opting out of promotional messages will not prevent us from sending necessary non-promotional communications concerning an active appointment, contract, transaction, or project, where permitted by law.

Cookies, Analytics, and Advertising

Our Website may use cookies, pixels, analytics tools, and similar technologies to:

• Keep the Website functioning properly
• Understand how visitors use the Website
• Measure Website performance
• Track advertising results
• Improve our marketing and customer experience
• Detect technical or security problems

Some analytics or advertising providers may collect information through their own technologies. Depending on the technology used and applicable law, certain advertising-related disclosures may be considered "sharing" of personal information even when no money is exchanged.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain Website functions. Where a cookie-preference tool is available on our Website, you may also use it to manage your preferences.

When We Disclose Information

We may disclose information to service providers and contractors that help us operate our business, including providers of:

• Website hosting and maintenance
• Customer relationship management
• Telephone, email, and SMS communications
• Call or appointment recording and transcription
• Scheduling and project management
• Payment processing
• Analytics and advertising
• Accounting, insurance, and professional services
• Data storage and security

These providers may access information only as reasonably necessary to perform services for us and are expected to protect the information they receive.

We may also disclose information:

• When required by law, subpoena, court order, or government request
• To protect our rights, property, safety, customers, or the public
• To investigate suspected fraud, security incidents, or unlawful activity
• In connection with a merger, sale, financing, restructuring, or transfer of all or part of our business
• At your direction or with your consent

We do not sell personal information for money.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, complete contracted work, maintain business and warranty records, resolve disputes, and comply with legal, tax, insurance, licensing, and accounting obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

Information Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system is completely secure. We cannot guarantee absolute security of information transmitted to or stored by us.

Your Privacy Choices and Rights

Depending on where you live and which privacy laws apply, you may have the right to request that we:

• Confirm whether we maintain personal information about you
• Provide access to certain personal information
• Correct inaccurate personal information
• Delete certain personal information
• Explain the categories of information we collect and how we use or disclose it
• Honor applicable requests to opt out of the sale or sharing of personal information
• Limit certain uses of sensitive personal information
• Stop sending promotional communications

We will not unlawfully discriminate against you for exercising an applicable privacy right.

To submit a privacy request, email duranpmrllc@gmail.com. Please include enough information for us to understand and verify your request. We may need to verify your identity before responding. Certain information may be retained when permitted or required by law.

Children's Privacy

Our Website and services are intended for adults seeking property maintenance or remodeling services. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, please contact duranpmrllc@gmail.com.

Third-Party Websites

Our Website may contain links to third-party websites, social media platforms, or services. Duran PMR LLC is not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy as our Website, technology, services, or legal obligations change. Updated versions will be posted on this page with a revised effective date.

Your continued use of the Website after an updated policy is posted constitutes acknowledgment of the revised policy.

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